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Verification (KYC)

Verification (KYC)

Complete your verification to secure your account, unlock full platform access, and help ensure smooth deposits and withdrawals. It only takes a few minutes when your documents are clear and up to date.

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Identity & Address
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Risk Warning: CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. Ensure you understand how CFDs work and whether you can afford the high risk of losing your money.

Why Verification Matters

KYC (Know Your Customer) helps protect your account, prevent fraud, and meet global compliance standards. Verified accounts typically enjoy smoother payment processing and fewer interruptions.

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Account Security

Protects your profile from unauthorized access and reduces identity-related fraud risks.

Best practice: enable strong passwords and keep documents private.
⚡

Faster Withdrawals

Verification helps reduce delays when you request withdrawals or change key account details.

Tip: verify before your first withdrawal request.
✅

Compliance & Access

Verification is required to access full account features and maintain a compliant trading environment.

Keep details consistent with your payment method.
If you need assistance, contact support and our team will guide you through the process.

What You Need to Upload

Prepare these documents in advance for the fastest approval. Make sure the images are clear, not cropped, and show all corners.

Document Checklist

Most clients verify with two documents: proof of identity and proof of address.

Quick Checklist (Tap to Copy)
✓ Passport / ID / Driver’s License ✓ Utility Bill / Bank Statement ✓ Clear Photo (No glare) ✓ Name & Address Match ✓ Valid / Not Expired
  • ID
    Proof of Identity (POI) Government-issued document with your full name, photo, and date of birth (passport, national ID, or driver’s license).
  • AD
    Proof of Address (POA) Recent document showing your name and residential address (utility bill, bank statement, official letter).
  • OK
    Image Quality Rules Upload a high-quality photo or scan, show all corners, avoid blur, and ensure text is readable.
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Your documents should be yours (not third-party), and the details must match your account profile.
Identity verification and secure document upload

Verification Steps

Follow this step-by-step process for a smooth verification. Most issues happen when documents are blurry or details don’t match.

Step-by-Step

  • 1
    Create your account Register your profile and confirm your details are correct (name, date of birth, address).
  • 2
    Upload proof of identity Submit a clear photo/scan. Make sure the document is valid and readable.
  • 3
    Upload proof of address Submit a recent document that clearly shows your name and residential address.
  • 4
    Wait for review Once approved, you’ll have full access to account features and smoother withdrawals.
Typical review time: can be as fast as minutes and up to 1 working day (depending on document quality and verification volume).
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KYC verification steps and compliance

Common Issues & Quick Fixes

If your verification is delayed, it’s usually due to document quality. Use these quick fixes to avoid resubmissions.

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Blurry / Cropped Images

Retake the photo in good lighting. Show all corners and keep the camera steady.

Avoid glare from flash or windows.
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Address Doesn’t Match

Update your profile address before uploading your proof of address document.

The account name/address should match your documents.
⏳

Expired or Outdated Docs

Use a valid ID and a recent address document so approval can happen faster.

Old documents are the #1 resubmission reason.
If you’re unsure which documents to upload, contact support and they’ll confirm what you need.

Verification FAQ

Quick answers to the most common KYC questions.

Is verification mandatory?
Verification is required for full account access and helps ensure smooth payment processing and account security.
What file types can I upload?
Use clear photos or scans in common formats (like JPG/PNG/PDF). Ensure text is readable and not cropped.
How long does verification take?
Approval can be very fast when documents are clear. In some cases it may take up to 1 working day, depending on review volume and details.
Why was my document rejected?
Common reasons include blur, glare, missing corners, mismatched details, expired documents, or address documents that are too old.
Is my data secure?
Your documents are used for identity verification and account safety. Never share your passwords with anyone.
I still need help — what should I do?
Contact support and share your issue details. Include your account email, the platform you use, and any error message screenshots.
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Pro tip: verify early so you’re ready when you want to withdraw profits or upgrade account features.

Get Verified & Start Trading

Open your live account, complete KYC, and trade the global markets with confidence.

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