Help Center

Help Center

Find answers fast, solve account & platform issues, and learn how to trade with confidence. Search the knowledge base, browse popular topics, or contact support anytime.

Account & Verification
Deposits & Withdrawals
Platforms (MT4/MT5/Web)
Trading Conditions
Education & Tools
Risk Warning: CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. Ensure you understand how CFDs work and whether you can afford the high risk of losing your money.

Search & Quick Links

Type what you need help with (example: “withdrawal”, “verification”, “MT5 login”, “margin”, “spread”) or use the quick links below.

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Account & Verification

Registration, KYC verification, profile updates, password resets, and security essentials.

Deposits & Withdrawals

Funding methods, processing times, withdrawal steps, and tips for smooth transactions.

Platforms & Troubleshooting

MT4/MT5, WebTrader and mobile app setup, login help, and common fixes.

Quick access: MT4MT5WebTrader

Trading Conditions

Spreads, overnight costs (swap), execution quality, and how pricing works.

Margin, Leverage & Risk

Learn how margin works, how leverage affects exposure, and how to size trades responsibly.

Education & Market Tools

Trading guides, glossary, webinars, economic calendar, and learning resources.

If you can’t find what you need, click Contact Support and our team will help you quickly.

Popular Questions

Here are the most common questions traders ask. Click to expand.

How do I open a demo account?
Open a demo account in seconds and practice with real market prices — without risking funds.
Demo
How do I open a live trading account?
Create your profile, verify your identity, then fund your account to start trading.
Account
How long do deposits and withdrawals take?
Processing time depends on your chosen method and verification status. Always double-check details before submitting a withdrawal.
Payments
I can’t log in to MT4/MT5 — what should I check?
Confirm your account credentials, the correct server, and that you’re using the right platform version. If you still can’t connect, contact support for a quick fix.
Platforms
Why do spreads change during the day?
Spreads can widen during major news, low liquidity hours, or sudden volatility. This is normal market behavior.
Costs
What is margin and how does leverage affect risk?
Margin is the amount required to open a leveraged position. Higher leverage increases exposure and can amplify losses. Use calculators and keep risk consistent per trade.
Risk
Still stuck? Jump to support below — it’s usually the fastest way to solve account or platform issues.

Contact Support

For quick help, contact our Customer Experience team. You can also send a request below and we’ll respond as soon as possible.

Send a Support Request

Share your issue and include as much detail as possible (account email, platform, screenshot info if relevant).

Contact Support Now
For security, never share passwords. If your issue is urgent, use Contact Support Now for faster assistance.
Customer support and help center

Fastest Solutions

Before contacting support, check these pages — most issues are solved in minutes.

Response times may vary by request volume and verification status.

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