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Frequently Asked Questions

Everything you need to know about trading with ZenithFX — accounts, platforms, deposits & withdrawals, pricing, and how to manage risk. Search, filter, and get quick answers instantly.

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Accounts
Payments
Platforms
Pricing
Risk
Risk Warning: CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. Ensure you understand how CFDs work and whether you can afford the high risk of losing your money.

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How do I open a live trading account? ✓ Accounts
Open a live account by completing registration, verifying your identity (KYC), and funding your account once approved.
Open Live Account Live Account Steps
How do I open a demo account? ✓ Accounts
A demo account lets you practice with virtual funds in real market conditions. It’s the best way to test strategies risk-free.
Open Demo Account About Demo Trading
What documents do I need for verification (KYC)? ✓ Accounts
Verification typically requires a proof of identity (government-issued ID) and proof of address (a recent document showing your address). Requirements can vary by region and payment method.
Ask Support Help Center
I forgot my password — what should I do? ✓ Accounts
If you can’t log in, use the password reset option on your platform or contact support to restore access quickly and securely.
Contact Support More Help
How do I deposit funds into my trading account? ✓ Payments
Go to the deposits area, choose a funding method, enter the amount, and confirm. Always ensure your name matches your payment source.
Deposits & Withdrawals Payment Support
How do withdrawals work and how long do they take? ✓ Payments
Submit a withdrawal request in the client area. Processing time depends on the method used and verification status. For best results, confirm your account is fully verified before withdrawing.
Withdrawal Guide Help With Withdrawal
Are there deposit or withdrawal fees? ✓ Payments
Fees can depend on your payment provider and region. Always check your selected method for any third-party processing charges.
Spreads & Fees Payments Info
Which platforms can I trade on? ✓ Platforms
You can trade using MetaTrader platforms and web/mobile solutions. Choose MT4 for classic FX trading workflows or MT5 for expanded market tools.
Platforms Overview Mobile Trading App
I can’t log in to MT4/MT5 — what should I check? ✓ Platforms
Verify your login details, the correct server, and that you’re using the right account type. If the issue persists, contact support for assistance.
MT4 MT5 Contact Support
Can I trade in my browser without downloading anything? ✓ Platforms
Yes. Web trading lets you access charts and trading functions directly from your browser — ideal for quick access on any computer.
Open WebTrader See All Platforms
What is the spread and why does it matter? ✓ Pricing
The spread is the difference between the bid and ask price. It’s a core cost in many markets and can vary during volatility or low liquidity.
Spreads & Fees Glossary
What are overnight fees (swap)? ✓ Pricing
Swap (rollover) is an overnight financing cost or credit applied when positions are held past a daily cutoff time. It varies by instrument and position direction.
Fees & Swap Execution Policy
What is slippage? ✓ Pricing
Slippage occurs when a trade fills at a different price than requested due to fast-moving markets or low liquidity. It can be positive or negative.
Execution Policy Glossary
What is margin and leverage? ✓ Risk
Margin is the amount required to open a leveraged trade. Leverage increases exposure and can amplify gains and losses. Use responsible risk management and keep your trade sizing consistent.
Margin & Leverage Open Calculators
Should I always use a stop-loss? ✓ Risk
Using a stop-loss is one of the simplest ways to control risk. It defines where the trade is invalid and protects your account from large losses.
Risk Guide Practice on Demo
How do I trade safely during major news releases? ✓ Risk
Watch high-impact events, reduce position size, expect wider spreads, and avoid chasing spikes. Many traders wait for post-news structure before entering.
Economic Calendar Execution Policy
Where can I learn faster as a beginner? ✓ Education
Combine learning and practice: attend webinars, apply one concept on demo for a week, and review your results.
Free Webinars Learning Center
Where can I find trading definitions? ✓ Education
Use the ZenithFX glossary for quick, beginner-friendly definitions and examples of how terms apply in real markets.
Open Glossary Forex Basics
Can’t find your answer? Visit the Help Center or contact support.

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If you’re dealing with an urgent platform or account issue, support is the fastest way to resolve it.

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  • 1
    Your account emailThe email used during registration.
  • 2
    Platform & deviceMT4/MT5/WebTrader + desktop/mobile.
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    Issue summaryOne sentence describing what went wrong.
  • 4
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